Frequently Asked Questions
- Order Number
- the Phone Number you used to place the order.
- the order number
- the tentative delivery date and current tracking status of each product belonging to this order.
- Placed - This means that the order has been placed and confirmed (for pay on delivery orders)
- Quality Check - This means that the product(s) are through our Quality Check process, and will be dispatched soon.
- Dispatched - This means that the product(s) have been dispatched from our fulfillment center and are en-route to a delivery center in your city.
- At Delivery Center - This means that the product(s) have reached the delivery center in your city. Post this, you will get a call from our delivery team to schedule the delivery and installation.
- Outbound - This means that the product(s) are out for delivery and are making their way to your home!
- A year’s warranty on any manufacturing defects.
- Lifetime warranty in case of a rare occurrence of borers in your solid wood furniture. Borers are tiny insects that feed on the wood, usually come from the wood itself. If you see white powder around your furniture, just contact us and we’ll help. Don't worry.
- A 3-year warranty on the sofa structure
- 2-year warranty on the cushions against any manufacturing defects. Normal usage or normal wear and tear isn’t covered under warranty. With sofas, the cushions do get softer over time and will conform to the shape of the user, or the position the user sits in. Fibre-filled backs and arm rests will flatten with time. We also do not offer any warranty on upholstery for sofas.
EmailFor product, order related queries and pretty much anything else, write to firstname.lastname@example.org
(Monday–Saturday, 8 AM to 8 PM)
Bulk OrdersIf you are a property manager, an architect, builder, designer or any business enterprise looking to buy in bulk for your hotel, office or any other property, we'd love to help! Email us at email@example.com
PartnershipsIf you’re an interior designer or an architect, the Design Network is for you. Partner with us, and discover an easier way to set up gorgeous homes. Click here to sign up!
Every day, we add stunning new products to our range to help our customers make their homes beautiful. If you would like to partner with us and join our journey of making a million beautiful homes, write to us at firstname.lastname@example.org
TechnologyFor any issues or feedback with our website or app(s), write to email@example.com
For sharing any security related issues or concerns, write to firstname.lastname@example.org